Requests for withdrawals and refunds can be made by submitting
an Application for Transfer/Withdrawal Form.
Requests for withdrawals or refunds are not accepted by phone.
- Refund requests must be submitted at least seven days prior to a
program’s start date to qualify for a full refund. Requests made less
than seven days prior to the start of a program will be evaluated
individually, and the cost of any non-refundable materials may be
deducted from the refund amount. - Medical refunds require a physician’s note and will be prorated from
the date the request is submitted. Medical refund requests may be
requested until the final class date of the session, but cannot be
processed after the program concludes. - Refunds for trips, minus a service charge will only be issued if
another participant is found to take the place of the individual
requesting the refund. Due to the high demand for Park District
programs and limited class sizes, refunds will not be issued for
classes that participants are unable to attend. - Refunds will not be processed for special events, trips, one-day
programs, passes, or memberships, except in cases where the
event is canceled by the Palatine Park District. Programs with
specific refund policies will have additional details noted in the
program descriptions. - Refunds are issued as household credit unless specifically
requested. All other refunds will be assessed a $5 processing fee.
Cash and check payments will be issued refunds via check within
10-21 days of request. Credit card payments will be refunded
to the original card. Refunds under $10 will only be issued as
household credit